Shipping and Delivery
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide FREE shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-28 Business days |
Canada, Europe |
10-28 Business days |
Australia, New Zealand |
10-28 Business days |
Central & South America |
15-28 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says \"no information available at the moment\".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
View our full Shipping Policy.
Refunds & returns
Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
View our full Refund and Returns Policy.
A***v –
Bought as a gift. I hope they like it. Don’t know if it holds temperature well yet. Looks great
M***d –
Packaging was bad the item was damaged slightly, also its more of a cup than a thermos it doesn’t maintain heat at all.
M***e –
Thanks, I love it
G***r –
Great quality product as it describes, I liked the material, now it only remains to test to see if it really keeps the content warm
V***v –
Good quality the bottle came with a scratched lid and does not keep coffee hot
L***o –
Very good bottle. Keeps coffee hot for a long time.
J***j –
This is my second purchase. will keep buying from this store.
H***n –
5 hrs in deep freez and still very hot
W***s –
Cost-effective product, very good
L***l –
It’s maybe the fastest shipment I’ve got so far. The product came quickly within a week! Wonderful product, keep on hot for hours, great look and finish. Very recommended.
C***o –
Order received before the date and the pictures are the same, I like
Z***i –
Gorgeous set, recommend
H***l –
excellent quality and fast delivery thanks
A***a –
All right, good bottle, good quality, keep well, same day, arrived here fast, thank you.
I***A –
The order came unexpectedly quickly, a thermos and 3 mugs. Everything as in the description. recommend!!!
R***r –
Got it earlier than expected. Everything is fine. I rate it 5 ++++!!!!!
Customer –
I liked it. Delivered in the expected time
N***a –
Good product but store sent other color cover
W***r –
it is not a good product according the price I use it from three days in this bottle I put hot tea after 3 hour the was like a water mean not hot normal temperature so it’d wrong product
B***a –
Arrived before the deadline. Very good. Preserves the temperature.
F***s –
I recommend!
V***r –
All match
T***n –
Fast delivery, recommend
J***S –
Product as described but arrived scratched
L***l –
Beautiful, durable. From morning to evening the temperature kept 50 at degrees
J***j –
Beautiful, arrived very fast, the packaging very beautiful.
A***o –
All right! Very good quality and super fast shipping!
V***r –
Arrived before the indicated date
J***a –
ok.
R***s –
Very good! Great workmanship! The coffee is hot for hours.
M***o –
Same as description. I really liked the bottle. Satisfied
M***s –
Product identical to the ad, kept my coffee hot for about 5 am. Recommend the store and the product
G***a –
Everything as described but does not keep temperatures for 12 hours as they say in the description
M***l –
Good product.
A***v –
Excellent thermos, keeps temperature well, I like it.
Customer –
lovely and cute I’m happy
B***r –
The bottle is very good and has good workmanship.
Y***s –
I like it, next time I’ll buy a bigger one because it’s worth it
T***s –
Great bottle, was worth the purchase
V***o –
The set is very beautiful and well finished but it loses temperature very fast, when I put hot liquid, I saw that the outside gets quite hot, it is as there was no separation. Less than three hours the liquid is already practically at room temperature!
Customer –
Very small.
J***o –
Perfect
J***r –
High quality thermal set! Super Fast Shipping! A +++++ store!
F***a –
Very good. exactly as described, keeps the temperature for long time.
I***t –
Excellent product!
P***p –
Very beautiful and excellent quality. Used only with hot, it lasted 4 hours, with several openings of the lid.
A***s –
Good. keeps heat for a descent time.
H***ş –
It came very fast and it’s beautiful
Customer –
The goods came quickly and without damage. Same as description
Customer –
Arrived right and well packed… is a great option for gift…
D***S –
Bottle of very good quaality, I have not tested if it keeps temperature yet
N***s –
Excellent bottle! I just find the size a little bit small, otherwise she’s great.
B***r –
Excellent product. Helpful store and delivered before the deadline.
C***r –
not bad
D***e –
Excellent quality, I was very pleased!